SEND Supports Services

1. Agreement to Terms

By accessing and using the services provided by SEND Supports Services ("we," "us," or "our"), you ("client" or "you") agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all visitors, users, and others who access or use our educational consultancy services, including but not limited to SEND support, family therapy, assessments, and workshops.

2. Services Description

SEND Supports Services provides specialized educational consultancy services, including:

• Special Educational Needs and Disabilities (SEND) support and guidance
• Family and child therapy services
• Educational assessments and evaluations
• Workshop and training programs
• Corporate inclusion consulting
• School and educational institution support

All services are provided by qualified professionals with expertise in special educational needs and child development.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your child's needs and circumstances
• Attend scheduled appointments punctually
• Give at least 24 hours' notice for cancellations
• Maintain confidentiality of other clients' information
• Follow through with agreed-upon recommendations and strategies
• Treat all staff with respect and professionalism

4. Payment Terms

• Fees are due at the time of service unless other arrangements are made
• Cancellations with less than 24 hours' notice may incur a cancellation fee
• Package deals and payment plans are available upon request
• Refunds are considered on a case-by-case basis
• Late payments may result in suspension of services

5. Confidentiality

We maintain strict confidentiality standards:

• All client information is kept strictly confidential
• Information is shared only with consent or as required by law
• Secure systems are used for storing and transmitting sensitive data
• Staff are bound by professional confidentiality agreements
• Reports and assessments are shared only with authorized parties

6. Limitation of Liability

While we strive to provide the highest quality services, please note:

• Services are provided as professional consultation and support
• Outcomes cannot be guaranteed due to individual circumstances
• Our liability is limited to the cost of services provided
• We are not responsible for decisions made by schools or other institutions
• Emergency situations must be directed to appropriate medical or crisis services

7. Termination

Either party may terminate services:

• With written notice
• Immediately, for breach of terms
• Upon completion of agreed services

All outstanding fees must be settled upon termination.

8. Changes to Terms

We may modify these terms at any time. Updates will be posted on our website, and clients will be notified of significant changes. Continued use of our services constitutes acceptance of updated terms.

1. Information We Collect

We collect information you provide directly, including:

• Personal information: name, contact details, email, phone number, address, emergency contacts
• Child information: name, age, school details, educational history, SEND information, and assessment data

2. How We Use Your Information

We use your data to:

• Provide and personalize services
• Conduct assessments and evaluations
• Develop intervention plans
• Schedule and manage sessions
• Process payments and maintain records

3. Information Sharing

We share information only:

• With your consent (e.g., schools, healthcare providers)
• When required by law
• For professional supervision, using anonymous data only

4. Data Security

We employ strict safeguards:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage
• Staff confidentiality agreements
• Regular system and policy reviews

5. Your Rights (GDPR Compliance)

You have the right to:

• Access your data
• Rectify inaccurate information
• Request erasure where applicable

6. Data Retention

Client records are retained for 7 years after the last contact, or until the child reaches age 25 (whichever is longer), per professional guidelines.

7. Cookies and Website Data

Our website uses cookies to:

• Enable essential functionality
• Collect anonymous analytics (with consent)

8. Contact Us About Privacy